Friday, August 15, 2008

Flip Camcorder: Customer Service

I've blogged earlier about the quality of the Flip Mino camcorder.

This morning it would not turn on. I used the company's website to submit a help request, although I could have used their 24/7 live help. Within an hour they replied with clear directions about how to do a "reset". This took only seconds. The camera works again. No video on its drive was lost.

So the overall verdict is that both the physical machine and customer service are commendable, but the software is dreadful.

Why did they write their video editing software in Macromedia Flash? To me that sounds as sensible as doing website design in APL.

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